Johnson & Johnson Medical Pty Ltd (Australia)

Nov 2001 - Oct 2007

Technology & Vendor Management

• Project manager for Asia Pacific Service Desk outsourcing program (Wipro, India). Reduced the IT cost to the company and maintaining quality in the process.

• Deployed ITIL Incident, Problem and Change management process for Asia Pacific IT and external outsourcing partner.

• Monitored Key Performance and Service Level Compliance from third party vendors to internal customers

• Developed and deployed virus-protection technology and virus-security management in Asia Pacific.

• Project Manager for global virtual project teams with 7 core members in India.